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Collect useful evidence and contact PulseHA support.

Use Help & Support when an operator guide and the console’s current state do not explain a problem.

Before contacting support#

  1. Note the affected device, gateway, service, or policy by its display name.
  2. Record the time range and timezone.
  3. Capture the visible status, error message, and the action that produced it.
  4. Search Security → Audit for related events and export only the current filtered page if needed.
  5. Include agent or gateway versions when the issue involves connectivity or policy application.

Do not send private keys, enrollment codes, client secrets, access tokens, or unsanitized tenant data. Use screenshots only after checking names, addresses, and user information.

Open Help & Support from the console resources area or use the contact option on the PulseHA website. For service availability, check the status indicator in the console.